Why Patient Complaints Matter
Patient complaints are often the first warning sign of wider legal or regulatory risk. If handled poorly, a complaint can escalate into a dental negligence claim or a GDC investigation.
Common Causes of Dental Complaints
Most complaints relate to communication rather than clinical care. Common issues include consent, fees, treatment outcomes, delays, and perceived attitude.
How to Respond to a Patient Complaint
A calm, professional, and timely response is essential. Dentists should acknowledge complaints promptly, investigate thoroughly, and respond clearly in writing.
Complaints and GDC Risk
Complaints that are dismissed or handled defensively are more likely to be referred to the General Dental Council. Clear documentation and appropriate apologies can reduce escalation.
Learning From Complaints
Complaints should be used as learning opportunities. Reviewing procedures, improving communication, and updating training can reduce future risk.